Frequently Asked Questions
Why do so many parents choose Bloomi Baby?
Parents choose Bloomi Baby because we design products that truly support real family life. Our Bloomi Soft Mat is crafted from premium memory foam to provide a soft, supportive surface that helps protect little bodies as they learn to roll, crawl, stand, and play.
But safety is only part of the story. We know parents don’t want to compromise the look of their home, which is why our play mats are thoughtfully designed to blend seamlessly into modern, aesthetic spaces. The result is a mat that feels beautiful underfoot for parents, comfortable for everyday living, and safe for children of all ages.
At Bloomi Baby, we believe your home can be both family-friendly and stylish and our Bloomi Soft Mat is made to support every stage, for everyone in the family.
What materials are used, and are they non-toxic and baby-safe?
At Bloomi Baby, safety is at the heart of everything we create. Our play mats are made with high-density memory foam for gentle cushioning, paired with a soft, durable outer layer designed for everyday family life.
All materials are non-toxic and free from harmful chemicals, making them safe for babies, toddlers, and growing children. Our mats are thoughtfully designed to be suitable for tummy time, crawling, sitting, and play - giving parents peace of mind and little ones a comfortable, supportive surface to explore.
Because we know babies spend so much time close to the floor, every Bloomi Baby mat is created with both safety and comfort in mind, without compromising on style for your home.
Where are you located?
Our head office is located in Melbourne, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
Are your play mats safe for babies who are learning to crawl or walk?
Absolutely. Bloomi Baby play mats are thoughtfully designed to support babies during those important crawling and first-step stages.
Our mats are made with thick, slow-rebound memory foam that provides gentle cushioning to help soften tumbles, while still offering enough stability for little ones to confidently crawl, pull up, and practise walking. The surface is smooth, supportive, and comfortable - encouraging safe floor play without feeling too soft or unstable.
We also prioritise peace of mind for parents. Bloomi Baby mats are crafted from non-toxic, baby-safe materials, making them suitable for everyday use during your baby’s early developmental milestones. It’s a safe, supportive space for movement, exploration, and growing confidence - right from the floor up. 💛
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bloomibaby.contact@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.