Frequently Asked Questions
Why do so many parents choose Bloomi Baby?
Parents choose Bloomi Baby because we create thoughtfully designed baby essentials that support real family life - wherever it happens. Every product is made with intention, balancing comfort, safety, and practicality to make everyday moments feel easier and more supported.
But usefulness is only part of what matters. We believe baby products should feel considered, intuitive, and beautifully made - pieces parents enjoy using day after day. Our designs are created to fit seamlessly into modern family routines without feeling bulky, overcomplicated, or out of place.
At Bloomi Baby, we believe baby essentials should support growing families through every stage. Our products are designed to move with you - at home, out and about, and everywhere in between - offering comfort, confidence, and calm along the way.
Is the fold-out bassinet safe for my baby?
Yes. The bassinet is designed to create a flat, supportive resting space for supervised rest while you’re out and about.
Where are you located?
Our head office is located in Melbourne, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
What age is this backpack suitable for?
The bag is designed for babies who need rest on the go, typically from newborn through early toddler stages, depending on size and weight.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bloomibaby.contact@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.